Roles at a glance
This is the what each role does reference. The Employees page covers the hiring, training and HQ automation system; here you match a role to a need.
| Role | Works at | Key function |
|---|---|---|
| Cleaning | Any store | Keeps the store presentable; every worker also has cleaning skill, so a dedicated cleaner is usually wasted spend |
| Customer Service | Retail | Serves customers and supports satisfaction; runs the register |
| Security Guard | Any store | Reduces theft; needed once a store holds valuable stock |
| Cashier / Register | Retail | Operates the cash register so customers can check out (see Queues & Checkout Flow) |
| Lawyer | Law firm / office | Handles legal clients, one at a time |
| Purchasing Agent | HQ | Negotiates importer discounts and places recurring import orders; one per importer contract |
| Logistics Manager | HQ | Routes warehouse-to-store deliveries; one per warehouse |
| HR Manager | HQ | Trains and manages staff schedules, provides health insurance |
| Pricing Manager (1.0) | HQ | Sets retail prices per product and updates a whole district at once |
| Head Hunter | HQ | Recruits skilled candidates for your businesses |
| Delivery Driver | Warehouse driver bay | Drives vehicles on delivery routes; skill gates which trucks they can use |
| Programmer | Office / HQ | Supports web and tech businesses |
| Factory Worker | Factory | Runs machines; skill affects wage, not output |
| Private Driver (1.0) | Hamptons (Onyx Luxury Chauffeurs) | Drives your own vehicle on call so you travel without taxis |
Matching a role to a need
- Under-supplied shelves → a Purchasing Agent plus Logistics Manager (see Imports & Deliveries).
- Prices drifting in a rival's district → a Pricing Manager at HQ.
- Theft or valuable stock → a Security Guard.
- Slow checkout / "all queues are full" → more Customer Service staff on the register and a longer queue (see Queues & Checkout Flow).
- A growing chain → HR Managers, Head Hunters and training presets so you are not hiring by hand at every store.
How many of each?
Big Ambitions does not publish fixed headcount ratios per business; the right number depends on store size, customer capacity, opening hours and how many products you sell. The practical approach is to watch the BizMan Insight tab (customer flow, satisfaction, stockouts) and add staff until those are healthy, then copy the roster across stores with the schedule preset. Community spreadsheets exist for specific businesses, but treat any fixed "X employees per store" number as a starting point to tune, not a rule.
For the hiring, training and HQ workflow behind these roles, see Employees.